# Bizway — Full LLM Context > AI-Powered Voice & Chat Agent Platform Bizway is the all-in-one platform for building, deploying, and managing AI-powered voice and chat agents. Multi-provider support for Google Gemini, OpenAI, and Grok. Real-time conversations, CRM integrations, webhook automations, and full analytics. ## Company Information - **Product**: Bizway - **Website**: https://bizway.ai - **Platform Console**: https://devconsole.bizway.ai - **Contact**: https://bizway.ai/contact - **Scheduling**: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3gzCMaG46RV403iTwvBedTdtWNEJT1de7lA_GLgRpxzoaIJwyJnxAN80gVec5rXdAvtkuln6O8 - **Status**: Pre-launch — book a consultation or contact the team - **Tagline**: AI-Powered Voice & Chat Agents for Your Business --- ## Features ### Multi-Provider Voice Agents Deploy intelligent voice agents powered by Gemini, OpenAI, or Grok. Configure custom system prompts, select from premium voices, and let your AI handle calls with natural conversation. Built-in call termination, timeout management, and real-time session monitoring. Agents handle real-time phone and web-based conversations using WebSocket connections, voice-activity detection, and automatic call management. ### AI Chat Agents Build text-based conversational agents with full conversation threading and history. Support for multiple AI providers, token tracking for cost optimization, and downloadable transcripts. Zero-friction deployment for customer support, sales, and documentation. Every chat agent maintains full message threading with exportable transcripts. ### Business Phone System A full business phone system sits underneath the agents, managed from the same dashboard: - **Number provisioning** — search and buy local, toll-free, and mobile numbers in-app, backed by per-tenant Twilio sub-accounts. Assign any number to an AI agent, an individual user, or a ring group. - **Browser softphone & mobile** — per-user WebRTC dialer with their own number, hold/resume, transfer, and call history; incoming calls also reach the mobile app via VoIP push on iOS and Android. - **Ring groups** — simultaneous or sequential ringing with per-member priorities and timeouts, falling back to voicemail or to an AI agent. - **Business-hours routing** — weekly per-tenant schedule that sends out-of-hours calls to voicemail, an AI agent, or a message. - **Voicemail** — per-user mailboxes with custom greetings, in-app playback, read/unread state, and automatic cleanup. - **Smart call screening** — an IVR gate that stops robocallers by asking unknown callers to press a random digit, plus a caller denylist and a blocked-calls panel. - **Shared caller ID** — staff can call and text as the main number, so callbacks land on the AI agent. - **Call recording everywhere** — all calls recorded, stored, and replayable in the app; human calls also get AI transcription and summaries. - **Warm human handoff** — the agent transfers to a contact or ring group, briefs the person with a summary before connecting, and resumes with the customer if they decline. Transfer contacts carry priorities and availability hours in the tenant's timezone. ### Multi-Tenant Architecture Isolated data environments for every client. Role-based access control with Super Admin, Client Admin, and User tiers. Manage multiple tenants from a single dashboard with complete data separation and security. Ideal for agencies and enterprises managing multiple clients. ### Dynamic Webhook Integrations Connect your agents to any external API with custom webhook tools. Runtime variable substitution for caller phone number, session ID, and agent context. Build CRM lookups, appointment schedulers, and custom workflows without writing backend code. Configure URLs, headers, and query parameters with runtime variables. ### Real-Time Command Center Monitor active calls and chat sessions in real time. View session statistics, track call durations, and manually terminate sessions when needed. Complete audit trail of every conversation with full transcript export. ### Voice Agent Studio Configure voice agents with custom system prompts, select from premium AI voices across Gemini, OpenAI, and Grok, and set intelligent call timeout limits. Deploy to phone or web in minutes with built-in WebSocket support and voice-activity detection. ### Campaign Management Manage outbound campaigns and automation workflows from a unified dashboard. --- ## Supported AI Providers | Provider | Capabilities | |----------|-------------| | Google Gemini | Voice (Gemini Live), Chat, Multi-modal | | OpenAI | GPT-4o Realtime, Standard models, Voice & Chat | | Grok (xAI) | Chat, Real-time web search | --- ## Integrations | Integration | Purpose | |-------------|---------| | Deepgram | Speech-to-text transcription | | ElevenLabs | Premium text-to-speech voices | | Zoho CRM | Customer relationship management | | HubSpot | Customer relationship management | | Salesforce | Customer relationship management | | Custom Webhooks | Connect to any external API | --- ## Frequently Asked Questions ### What AI providers does Bizway support? Bizway supports three major AI providers: Google Gemini (including Gemini Live for voice), OpenAI (GPT-4o Realtime and standard models), and Grok by xAI. You can mix and match providers across your voice and chat agents to optimize for quality, cost, or specific capabilities like real-time web search. ### How do voice agents work? Voice agents handle real-time phone and web-based conversations using AI. You configure a system prompt, select an AI model and voice, set call timeout limits, and deploy. Bizway handles the WebSocket connections, voice-activity detection, and call management automatically. Agents can even hang up calls when conversations are complete. ### Can I connect my agents to external APIs? Yes. Bizway supports dynamic webhook tools that let your agents call any external API during a conversation. You can configure URLs, headers, and query parameters with runtime variables like caller phone number, session ID, and agent ID. Perfect for CRM lookups, appointment booking, and order status checks. ### What is multi-tenant architecture? Multi-tenancy means each organization on Bizway gets a completely isolated data environment. A Super Admin can manage agents and models across all tenants, while Client Admins manage users within their own tenant. This makes Bizway ideal for agencies and enterprises managing multiple clients. ### Do chat agents support conversation history? Yes. Every chat agent maintains full message threading with conversation history. You can view complete message threads, export transcripts as plain text, track token usage for cost optimization, and configure temperature, max tokens, and other model parameters per agent. ### How do phone numbers and call routing work? You search and buy local, toll-free, and mobile numbers from inside the app, backed by a per-tenant Twilio sub-account. Each number can be assigned to an AI agent, an individual user, or a ring group. Ring groups support simultaneous or sequential ringing with per-member priorities and timeouts, and fall back to voicemail or to an AI agent when nobody answers. A weekly per-tenant business-hours schedule routes out-of-hours calls to voicemail, an AI agent, or a message. ### Can my team take calls, and what happens to the recordings? Yes. Every user gets a WebRTC softphone in the app with their own number, hold/resume, transfer, and full call history, plus incoming calls on the mobile app via VoIP push on iOS and Android. Shared caller ID lets staff call and text as the main number so callbacks land on the AI agent. All calls are recorded, stored, and replayable in the app; human calls also get AI transcription and summaries. On a warm handoff, the agent briefs the person with a summary before connecting the customer, and resumes the call if they decline. ### How is billing handled? Bizway offers flexible pricing tiers based on your usage needs. Contact us for custom enterprise pricing that scales with your call volume, number of agents, and tenant requirements. --- ## Site Pages - **Homepage**: https://bizway.ai/ - **Features**: https://bizway.ai/#features - **FAQ**: https://bizway.ai/#faq - **Schedule a Meeting**: https://calendar.google.com/calendar/appointments/schedules/AcZssZ3gzCMaG46RV403iTwvBedTdtWNEJT1de7lA_GLgRpxzoaIJwyJnxAN80gVec5rXdAvtkuln6O8 - **Blog**: https://bizway.ai/blog - **Contact**: https://bizway.ai/contact - **Documentation**: https://bizway.ai/welcome-to-docs - **Quick Start Guides**: https://bizway.ai/guides/getting-started - **Voice Agent Guide**: https://bizway.ai/tools/tool-guides - **Chat Agent Guide**: https://bizway.ai/tools/equipment-care - **Technical Specifications**: https://bizway.ai/advanced/technical-specifications --- ## Use Cases - **Customer Support**: Deploy voice and chat agents to handle incoming inquiries 24/7 - **Sales Qualification**: AI agents qualify leads and book appointments via phone or chat - **Appointment Scheduling**: Connect to calendar APIs via webhooks to schedule meetings - **CRM Integration**: Automatic customer data lookup and updates during conversations - **Agency Management**: Multi-tenant architecture for agencies managing multiple client accounts - **Order Status**: Let customers check order status via natural voice conversations