Webhooks & Multi-Tenant Architecture

Dynamic Webhook Tools

Webhook tools let your voice and chat agents call external APIs during conversations. This enables real-time CRM lookups, appointment scheduling, order tracking, and any custom integration your workflow requires.

How It Works

When you create a webhook tool, you configure:

Name — A descriptive name the AI uses to understand when to invoke it
Description — Tells the AI when and why to use this tool
URL — The endpoint to call (supports dynamic variables)
Method — GET, POST, PUT, or DELETE
Headers — Authentication and custom headers (supports dynamic variables)
Body — Request payload for POST/PUT requests

Runtime Variables

Bizway supports dynamic variable substitution at runtime:

Variable	Description	Available In
`{{caller_phone}}`	Caller’s phone number	Phone voice agents
`{{call_sid}}`	Unique session identifier	All agents
`{{agent_id}}`	Agent’s unique ID	All agents

Variables work in URLs, query parameters, headers, and request bodies.

Example Configuration

{
  "name": "lookup_customer",
  "description": "Look up customer by phone number",
  "config": {
    "url": "https://api.example.com/customers/{{caller_phone}}",
    "method": "GET",
    "headers": {
      "Authorization": "Bearer YOUR_KEY",
      "X-Call-ID": "{{call_sid}}"
    }
  }
}

Multi-Tenant Architecture

Bizway is built for teams, agencies, and enterprises that manage multiple clients or business units.

Tenant Isolation

Each tenant gets a completely isolated data environment:

Separate agents — Voice and chat agents are scoped to their tenant
Separate users — User accounts belong to a single tenant
Separate data — Conversations, transcripts, and analytics are fully isolated
Separate configuration — API keys, webhooks, and settings are tenant-specific

Role-Based Access Control

Role	Capabilities
Super Admin	Full access across all tenants. Create/manage agents, models, and users.
Client Admin	Manage users and agents within their own tenant.
User	Basic access to view agents and conversations in their tenant.

When to Use Multi-Tenancy

Agencies — Manage voice/chat agents for multiple clients from one dashboard
Enterprises — Isolate departments or business units with separate data environments
SaaS Platforms — White-label Bizway’s agent capabilities for your own customers